Our 24 Hour Live In Home Care Services
Our Platinum 4 Star and Gold Standard care services promote choice, independence and the best of possible outcomes for you or the person you love
Our employed staff and agency workers are fully skilled in providing 24 hour care to those who may experience the following frailties or illnesses:
• Physical Disabilities
• Palliative Care
• Short–term memory loss
• Mental Health Difficulties
• Dementia-related conditions
• Learning Difficulties
• Intermediate (Short Term Intensive) Care conditions
• Sensory/Dual Sensory Impairment needs
Or we offer support to those who may simply need companionship, help around the house or with some care and mobility assistance.
Live in care and holiday support services may be provided by either an employed social/health personal care assistant or the ‘Introduction’ of a self-employed social/health care worker enabling a best value approach for the service user so you may continue to live in your own home or travel, secure in the knowledge that assistance is available at anytime. The key people we recommend will be equipped with the appropriate skills for your requirements.
How much will the service cost?
This is dependent on the agreed outcomes of the service. Our self-employed Live In ‘Introduction’ service normally begins at £497.00 per week for companionship duties; which includes the agreed social/health care worker salary (paid directly by you to the social care/support worker) and our administration fees. You can negotiate a lower cost directly with the care worker.
What part of UK do the services cover?
To provide the best quality tailored care we restrict our service to London, Wiltshire, Bournemouth and Dorset, Bristol and Somerset, Plymouth, Devon and Cornwall; that is the South and South Western Counties.
How do we select and train our staff and self-employed workers?
We have a full 5 day Interview and Induction Training week, obtaining and checking two written references, provision of an Enhanced Disclosure (CRB) checked against the PoVA and PoCA lists, further checks take place to ensure the candidate complies with all relevant employment regulations such as the Asylum and Immigration Act and Working Time Directive; and if working as self- employed we have firm confirmation of correct status. Training & Development certificates and records are kept up to date by the requirements of our organisation.
Our sister training organisation follows an extensive and comprehensive ‘Skills For Care’ common induction training and development programme for all employees and agency workers: which also encompasses the organisations beliefs such as service user respect, choice, dignity, privacy and the promotion of independence.
Over 70% of our care and support staff are at least NVQ Level 2/3 Health & Social are qualified. Our rigorous selection and training procedures are well known & documented within the organisations Policy manuals.
How does Sunshine Care support you?
Service users are provided with the organisations comprehensive ‘Complaints Guide’ on commencement of the service and are encouraged to speak to any member of administration staff regarding issues or concerns. We acknowledge that occasionally things may not go as planned. We encourage feedback from our service user’s regarding any issues. We will act swiftly to correct anything that goes wrong, continuously learning from you and your feedback.
Following the successful introduction for self-employed live in care services the social/health care worker becomes an employee of the service user and not the organisation the service user would be responsible for the guidance, supervision and control of their own care and support staff .
Whilst the organisation promotes best outcomes and encourages best practice and compliance with policies and procedures at all times to its workforce; as a self-employed social/health care worker it is the service user and not the organisation who the worker must look to for direction control and supervision. The organisation has developed comprehensive policies and procedures for the protection of the service user which can be requested at any time.
The social/health care worker should not be encouraged to have family or friends to visit them at a service user home without permission from the service user and their family. We recognise that the relationship between service user and social/health care worker is an intimate one and should be built on trust and honesty.
For self-employed Live In introduction services the social/health care worker remains under the direction control and supervision of the service user at all times. The client is responsible for payment of wages to the self- employed social/health care worker and the appropriate agreed administration fees, four weeks in advance, to the organisation.